We returned from Disney yesterday with only a minor hiccup. A storm blew through while we were on the tarmac in Baltimore and though the heavy rain and wind only lasted about five minutes, it as a good hour+ before they took off. Apparently, the storm was moving northward, which was the same direction we were flying. Even after all of that, we still managed to arrive home at about 6:30 PM or so.
Our last big trips have been out west last spring and to southern France in April of 2007 and it was nice to arrive at a reasonable time with no jet lag issues to deal with.
I sent off a bunch of confirmations this morning and am still trying to figure out how to deal with a botched reservation taken by our innsitter. She gave off-season instead of holiday rates from something over Christmas week. Do I honor the bad quote, email and explain the error, or what?
Sunday, November 16, 2008
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1 comments:
I'd say honor the bad quote, but do explain it to the customer so they understand that if they rent during holidays again it will be at a higher rate. It is good customer service and will build goodwill toward a re-booking later. If you say they need to pay more now, they will be upset and feel that your staff may be incompetent.
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