It's Not the Fridge, Either

Crazy Things Guests Say and Do: Part 85 of a 737 part series

A guest called from the room, asking how to use the TV. This happens almost every night. We have one choice for cable in town and they have their own cable boxes and huge, overly cluttered remotes. A lot of people have to be coached in how to navigate the channels. About half the time I can solve it over the phone and the other half have to be physically shown how to do it.

This particular guy called and when I asked if the cable box was on, said, "What's a cable box?"

Foolishly, I tried to solve his problem on the phone for a minute or two before going down to physically show him how to get it to work. Turned out he was trying to turn on the air purifier with the cable remote. This did not, in fact, have any efficacy for getting the TV to work.