Poor Communication

Crazy Things Guests Say and Do: Part 88 of a 737 part series

I just spent a half hour on the phone with a woman who has an existing reservation and wanted to make a reservation on behalf of her sister for the same weekend, when the family has a wedding. I described each and every room, bed combination, and option multiple times. She couldn't understand what that a day bed with trundle meant there were two beds, not one. Finally, I got online with her and stepped her through the web site and this helped some.

And then she gave me her sister's name and I realized her sister had already booked a room. And it took me another ten minutes to get off the phone with this woman, who was embarrassed enough that she felt the need to ask more questions about other rooms, promising that she'd get them booked up for me so that the whole call wouldn't have been in vain. She said something about a bachelor's party for her nephew and his friends.

Not sure about the kids and the bachelor's party. I don't think she was serious about that anyway, just trying to save face for wasting all my time.